Welcome to NanisCake. By accessing or using our website (https://naniscake.in/), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing this website, browsing our products, or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with any part of these terms, please refrain from using our website.

2. About NanisCake

Business Name: NanisCake

Website: https://naniscake.in/

Address:
C-51, Duggal Colony, Khanpur, New Delhi – 110062

Phone: +91 87000 32178

Email: info@naniscake.in

3. Products

We offer cakes, chocolates, gift hampers, bakery items, and other gifting products.

  • All products are subject to availability.
  • Product images are for illustration purposes only.
  • Actual product colors, decorations, packaging, and designs may vary slightly due to handcrafted preparation.
  • Customized products may differ slightly from reference images while maintaining the requested theme.

4. Pricing

  • All prices displayed on the website are in Indian Rupees (₹).
  • Prices are inclusive or exclusive of applicable taxes as mentioned on the product page.
  • Shipping charges, if applicable, will be shown during checkout.
  • NanisCake reserves the right to modify prices without prior notice.

5. Order Confirmation

  • Orders are confirmed only after successful payment.
  • Customers will receive an order confirmation via email or SMS/WhatsApp, where applicable.
  • We reserve the right to refuse or cancel any order due to stock unavailability, incorrect pricing, payment verification issues, or suspected fraudulent activity.

6. Payment

We accept secure online payments through authorized payment gateways.

NanisCake does not store your debit card, credit card, UPI, or net banking credentials. All payment transactions are processed securely by trusted third-party payment providers.

7. Delivery

  • Delivery timelines are estimates and may vary depending on location, weather conditions, traffic, festivals, or courier delays.
  • Customers are responsible for providing accurate delivery details.
  • If the recipient is unavailable, our delivery team may attempt to contact the customer before completing or rescheduling the delivery.

8. Customized Orders

Customized cakes and personalized gifting products are prepared according to customer specifications.

Once preparation has started, customized orders cannot be cancelled, modified, exchanged, or refunded except in cases where the product is damaged or delivered incorrectly.

9. Cancellation

Orders may be cancelled before production or dispatch begins.

Cancellation requests received after preparation has started may not be accepted, particularly for customized products.

10. Returns & Refunds

Due to the perishable nature of cakes and bakery products:

  • Returns are generally not accepted.
  • Refunds or replacements are only considered if:
    • A wrong product is delivered.
    • The product is damaged during delivery.
    • The order cannot be fulfilled by NanisCake.

Customers must report any issue within 2 hours of delivery with supporting photographs.

Approved refunds are processed within 5–7 business days.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.
  • Use the website only for lawful purposes.
  • Not misuse or attempt unauthorized access to the website.
  • Not upload harmful software, viruses, or malicious content.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product Images
  • Graphics
  • Website Design
  • Text
  • Product Descriptions
  • Icons

is the property of NanisCake and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. Limitation of Liability

NanisCake shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Delay in delivery
  • Website downtime
  • Product availability
  • Customer misuse of products
  • Events beyond our reasonable control, including natural disasters, strikes, or government restrictions

14. Third-Party Links

Our website may contain links to third-party websites for payment processing or other services.

We are not responsible for the content, policies, or practices of these third-party websites.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We respect your privacy and use your information only for order processing, customer support, and service improvement.

16. Changes to Terms

NanisCake reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this website.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Contact Information

NanisCake

📍 C-51, Duggal Colony, Khanpur, New Delhi – 110062

📞 +91 87000 32178

📧 info@naniscake.in

🌐 https://naniscake.in/