Refund & Return Policy

At NanisCake, we strive to deliver fresh, high-quality cakes, chocolates, and gift products. As most of our products are freshly prepared and perishable, please read our Refund & Return Policy carefully before placing an order.

1. Return Policy

Due to the perishable nature of cakes, chocolates, and bakery products, returns are generally not accepted once the order has been delivered.

However, we will review return or replacement requests in the following situations:

You received the wrong product.
The product was damaged during delivery.
The product is spoiled or unfit for consumption upon delivery.
An item is missing from your order.
The product delivered is significantly different from what was ordered.

2. Refund Eligibility

A refund may be approved if:

Your order was cancelled by NanisCake.
We were unable to deliver your order due to our own operational reasons.
A damaged or incorrect product was delivered and a replacement is not possible.
A duplicate payment was successfully charged.

Refund requests are subject to verification by our support team.

3. Non-Refundable Items

Refunds or returns will not be provided in the following cases:

The product has been consumed or partially consumed.
Incorrect delivery information was provided by the customer.
The recipient was unavailable at the delivery location.
Minor variations in design, decoration, colour, or packaging of handcrafted or customized products.
Delay caused by incorrect address, weather conditions, traffic, natural disasters, or circumstances beyond our control.
Customized, personalized, or made-to-order cakes once preparation has begun.

4. Reporting an Issue

If you receive a damaged, incorrect, or incomplete order, please contact us within 2 hours of delivery.

When reporting an issue, please provide:

Order Number
Customer Name
Contact Number
Clear photographs of the product
A brief description of the issue

You can reach us through:

Phone: +91 87000 32178

Email: info@naniscake.in

5. Replacement Policy

Where applicable, NanisCake may offer:

Replacement of the damaged product.
Delivery of the missing item.
Store credit.
Partial or full refund, depending on the nature of the issue.

The resolution will be decided after reviewing the claim.

6. Refund Process

Once your refund request is approved:

Refunds will be processed using the original payment method.
The amount is usually credited within 5–7 business days, depending on your bank or payment provider.
Processing times may vary for different payment methods.

7. Order Cancellation & Refund

Orders cancelled before preparation begins are generally eligible for a full refund.
Once preparation or dispatch has started, cancellation requests may not be accepted.
Customized or personalized orders cannot be cancelled after production has begun.

Please refer to our Cancellation Policy for complete details.