At NanisCake, we understand that plans can change. This Cancellation Policy explains when and how you can cancel your order and the conditions under which refunds may be issued.

Order Cancellation

Customers may request to cancel an order before the preparation or processing of the product begins.

Once your cancellation request is received, our team will review the order status and confirm whether the cancellation is possible.

Customized & Personalized Orders

Customized cakes, personalized gifts, and made-to-order products are specially prepared according to your requirements.

Therefore:

Customized or personalized orders cannot be cancelled once production has started.
Design approval or preparation of customized products is considered the start of production.
No refund will be issued for cancelled customized orders after production has begun.

Standard Orders

For regular (non-customized) products:

Orders may be cancelled before dispatch.
If the order has already been packed or handed over to the delivery partner, cancellation may not be possible.

Cancellation by NanisCake

NanisCake reserves the right to cancel an order in the following situations:

Product is out of stock.
Payment could not be verified.
Incorrect pricing or technical error on the website.
Delivery location is not serviceable.
Suspected fraudulent or unauthorized transaction.
Unavoidable operational issues or force majeure events.

If NanisCake cancels your prepaid order, a full refund will be processed to the original payment method.

Refund for Cancelled Orders

If your cancellation request is approved:

Eligible refunds will be processed to the original payment method.
Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.

For complete refund details, please refer to our Refund & Return Policy.

Changes to Orders

If you wish to modify your order (such as changing the delivery address, delivery date, message on the cake, or recipient details), please contact us as soon as possible.

Changes can only be made before order preparation or dispatch and are subject to availability.